Privacy Policy

Information We Collect

Personal Information You Provide

When you interact with our blockchain fundamentals education platform, you might share various types of information with us. This happens when you sign up for courses, contact us, or participate in our learning programs.

• Name and contact details including email address and phone number
• Educational background and learning objectives
• Account credentials and login information
• Payment information processed through secure third-party providers
• Communications you send us through forms or email
• Course progress, assessment results, and learning preferences

Information Collected Automatically

Like most websites, we automatically collect certain technical information when you visit surgebeamenergy.com. This helps us understand how people use our platform and where we can improve.

• Browser type, operating system, and device information
• IP address and general location data
• Pages visited, time spent on each page, and navigation patterns
• Referral sources and search terms used to find us
• Cookies and similar tracking technologies

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to providing quality blockchain education and maintaining our platform.

We also use your information to send important updates about your courses, answer questions, and occasionally share relevant educational content. You can opt out of promotional emails anytime, but we'll still need to send essential account-related messages.

Legal Basis for Processing

Under Taiwan's Personal Data Protection Act, we process your personal data based on several legal grounds:

• Contractual necessity: Processing data needed to provide the educational services you've signed up for
• Consent: You've given clear permission for specific data processing activities
• Legitimate interests: Processing necessary for our business operations, provided it doesn't override your rights
• Legal obligations: Compliance with Taiwan tax laws, business regulations, and other legal requirements

Information Sharing and Disclosure

We're not in the business of selling your data. However, running an educational platform means we sometimes need to share information with trusted partners who help us deliver our services.

Service Providers

We work with third-party companies that help us with specific functions like payment processing, email delivery, and hosting. These providers only get the information they need to do their job, and they're contractually bound to protect your data.

Legal Requirements

We might disclose your information if required by Taiwan law, court order, or government request. This includes situations where we need to protect our rights, investigate fraud, or respond to legitimate legal processes.

Data Security Measures

Protecting your information is something we take seriously. We've implemented multiple layers of security to keep your data safe from unauthorized access, alteration, or disclosure.

• Industry-standard encryption for data transmission and storage
• Secure socket layer technology for all sensitive transactions
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel only
• Employee training on data protection best practices
• Secure backup systems and disaster recovery protocols

That said, no system is completely foolproof. While we do everything reasonable to protect your information, we can't guarantee absolute security. If you suspect any unauthorized access to your account, contact us immediately at help@surgebeamenergy.com.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

Access and Correction

You can request a copy of the personal information we hold about you. If any information is incorrect or outdated, you have the right to ask us to correct it. Most account information can be updated directly through your dashboard.

Data Portability

You can request a machine-readable copy of your personal data. We'll provide this in a commonly used format within 30 days of your request.

Deletion and Restriction

You can ask us to delete your personal information, subject to certain legal exceptions. For instance, we might need to retain some data for tax compliance or to resolve disputes. You can also request that we restrict processing of your data in specific circumstances.

Objection and Withdrawal

If we're processing your data based on legitimate interests, you have the right to object. You can also withdraw consent at any time for processing activities that require your permission, though this won't affect the lawfulness of processing before withdrawal.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, analyze site traffic, and improve your experience. Here's what you should know about how we use them.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like login and security features
• Performance cookies: Help us understand how visitors use our site through anonymous analytics
• Functionality cookies: Remember your preferences and personalize your experience
• Marketing cookies: Track effectiveness of educational content and course offerings

Most browsers let you control cookies through settings. Keep in mind that disabling certain cookies might affect site functionality. Essential cookies can't be disabled as they're necessary for the platform to work.

Data Retention

We don't keep your information longer than necessary. Retention periods depend on the type of data and why we collected it.

• Account information is retained while your account remains active
• Course completion records are kept for seven years for certification purposes
• Financial records are maintained for five years as required by Taiwan tax law
• Marketing communications data is deleted within three years of last interaction
• Technical logs and analytics data are typically retained for 18 months

After retention periods expire, we securely delete or anonymize your information. If you close your account, we'll delete most personal data within 90 days, except information we're legally required to retain.

International Data Transfers

While we're based in Taiwan, some of our service providers operate globally. This means your information might be transferred to and processed in countries outside Taiwan.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using standard contractual clauses approved by relevant authorities and working only with providers who maintain adequate data protection standards.

If you have questions about where your data is processed or what safeguards apply, contact our privacy team for specific details.

Children's Privacy

Our blockchain education services are designed for adults and professionals. We don't knowingly collect personal information from anyone under 16 years old without verifiable parental consent.

If we discover we've accidentally collected information from someone under 16 without proper consent, we'll delete it as quickly as possible. Parents or guardians who believe we might have information about their child should contact us immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our services after policy changes take effect means you accept the updated terms. If you disagree with changes, you can close your account or stop using our services.

Third-Party Links

Our platform might link to external websites, resources, or tools relevant to blockchain education. We're not responsible for the privacy practices of these third-party sites.

When you click on external links, you leave our platform and should review the privacy policies of those sites. Different rules and practices might apply to information you provide to third parties.